FREQUENTLY ASKED QUESTIONS
1. What is I am Doner?
I am Doner is a vibrant eatery specializing in gourmet kebabs and bowls, featuring a diverse range of flavours and fresh ingredients, all served in a unique and welcoming atmosphere.
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2. Where can I find I am Doner locations?
We are developing several locations across Canada, with our flagship restaurant in Toronto. Check our website for the nearest location and specific addresses.
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3. What are your opening hours?
Our opening hours vary by location. Please visit our website for the specific hours of operation for your nearest I am Doner.
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4. Is your meat halal?
At I am Doner, we serve lean halal meat—chicken and beef. We always make our specials halal too.
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5. Do you offer vegetarian or vegan options?
Yes! We offer a variety of vegetarian and vegan options, including plant-based proteins and fresh vegetables, so everyone can enjoy a delicious meal at I am Doner.
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6. Can I customize my kebab or bowl?
Absolutely! You can fully customize your kebab or bowl with tens of thousands of possible combinations using our kiosk ordering or click and collect options.
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7. What kind of sauces do you offer?
We offer a range of sauces, from tangy and zesty to spicy and smoky. Feel free to mix and match to find your perfect flavour combination!
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8. Is there a kids' menu available?
Yes, we have a dedicated kids’ menu that features smaller portions and kid-friendly options, ensuring a tasty experience for our younger guests.
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9. Do you sell gift cards?
Unfortunately, we don’t offer gift cards in Canada just now.
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10. Do you have an allergy menu?
Yes, we can cater to the majority of allergens. Please speak to a member of our team on-site before placing an order for full details.
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11. What payment methods do you accept?
We accept cash, Apple Pay, Google Pay, Visa, Amex, Mastercard, and Union Pay.
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12. Are you gluten-free?
Yes, we offer gluten-free bread, and our bowls are gluten-free as well. Please check in store relating to gluten-free protein options.
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13. Do you offer delivery or takeout?
Yes! We provide both delivery and takeout options. You can place your order directly through our website for collection or popular delivery apps.
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14. Can I host an event at I am Doner?
We’d love to help you celebrate your special occasion! We also offer free spaces for community-based events. Contact us through our website for more information on group bookings and catering options.
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15. Do you offer outside catering or office drops?
Yes! We provide outside catering and office drop-off services. Please email your local store for more details.
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16. How can I busk on your busking stage?
We are dedicated to giving up-and-coming musicians a space to share their art, especially during the winter months, helping to bring buskers out from the cold. To ensure quality performances, we ask interested musicians to send a video of themselves performing to the store using the email on this website. Let’s get the good vibes rolling!
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17. Are you environmentally friendly?
We practice conscious sourcing, working with partners and suppliers who are taking proactive efforts to do the best for their communities and the environment. We also have a plastic-free packaging commitment.
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18. Do you have any special promotions or loyalty programs?
Yes! Keep an eye on our website and social media for special promotions and details on our loyalty program, where you can earn rewards with every purchase.
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19. How can I contact you with further questions or feedback?
Feel free to reach out through our website's contact form, or connect with us on social media. We love hearing from our customers!
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20. Can I franchise I am Doner?
Yes! Multi-site franchising opportunities are available across Canada for experienced restaurant operators. If you’re interested in joining the I am Doner family, you can send an enquiry here.